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B E, exploring options : getting "unstuck" Hey, dad, I have an idea for my punishment : how to turn dead ends into detours The largest contract for a TV news anchor : why and how options work The option to play ball : how to engage the other side in exploring options I said, he said : ending without escalating.


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    Error rating book. Refresh and try again. Open Preview See a Problem? Details if other :. Thanks for telling us about the problem. Return to Book Page. Shapiro ,. Mark A. From the Hardcover edition. Get A Copy. Paperback , pages. Published April 24th by Crown Business first published January 1st More Details Original Title. Other Editions 9. Friend Reviews. To see what your friends thought of this book, please sign up.

    To ask other readers questions about Bullies, Tyrants, and Impossible People , please sign up. Be the first to ask a question about Bullies, Tyrants, and Impossible People. Lists with This Book. This book is not yet featured on Listopia. Community Reviews. Showing Rating details.

    the best defense is a good offense

    More filters. Sort order. Apr 14, Jennifer rated it liked it Shelves: business , nonfiction. I read this for my Leadership Development Program. There are a few nuggets of useful information, a lot of common sense, but not much else. Skip this one, folks.

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    Unless you like inane stories about sports agents- in which case it might be just right. Aug 11, Jason Mesiarik added it. Practical advice on effectively managing people and predicaments. Nov 13, Aliya rated it it was amazing. This is a good book to read, because all of us encounter difficult people in our everyday lives. The book is applicable across cultures and situations.

    Many of the professional experiences described here are very true for purchasing, house-renting and other non-professional negotiations. This book is worth reading for chapter 12 alone counter-tactics for 20 tactics of strategically difficult people. The book teaches methodical assertiveness in the face of difficult individuals, where we risk be This is a good book to read, because all of us encounter difficult people in our everyday lives. The book teaches methodical assertiveness in the face of difficult individuals, where we risk being subverted.

    It also teaches how to negotiate powerfully but subtly, gaining and retaining respect for oneself, even in explosive situations.